Dear Customer (name blocked for privacy),

When consumers are mislead or information about what they need or don't need to obtain the benefit of a product or service they buy is not properly provided to them a retailer may have violated state consumer protection laws which require them to provide full information to a consumer and not to mislead or confuse consumers about what they are selling, what the consumer can or cannot do, and how the product or service works, along with other details.

Just about every state, either through an independent state agency or the attorney general's office of the state, has a consumer protection bureau or agency that is in place to help consumers when they have been taken advantage of by a retailer or their consumer rights have been violated, to inform consumers about their rights, and to help consumers obtain refunds or other corrective action when their rights have been violated. In FL, the FL Division of Consumer Services can be contacted to learn about FL consumers rights and to file a complaint against a business that has not been honest with consumers or otherwise violated FL consumer laws, they can be contacted at the number provided here and the FL attorney general's office may also be contacted for additional help with retailers/businesses and consumers can contact their fraud hotline or citizens services numbers, as provided here

Consumers may also want to consider filing a case with their local courts to see if they can obtain a refund or other damages and the FL courts have self help centers (which sometimes have drop in clinics) and provide information to consumers to help them file or proceed with a case in FL courts, their resources can be found here

Also, if these charges were put on your credit card, you may want to contact the credit card company to find out how to dispute the charges based on what you have learned and what was told (and not told) to you when you first paid. If consumers appropriately dispute such charges and the credit card company agrees with the consumer they will reverse the charges.